Receiving feedback and responding to complaints is an important part of improving BGCI accountability. Ensuring our stakeholders can hold us to account will improve the quality of our work in all areas.

This policy applies to BGCI and is global in its application. A complaint can be made by any supporter, partner organisation, community or individual with whom we work, or any member of the public whether an individual, company or other entity, in the UK or anywhere else in the world.